FREQUENTLY ASKED QUESTIONS
How do I qualify for the 20% cashback offer?
To activate your cashback, sign up using the pop-up on our website. After signing up, click the unique link sent via email or text to apply the 20% cashback to your order automatically.
About 30 days after your order, you’ll receive another email with instructions to choose your cashback option - either a Rhino USA gift card or a prepaid Visa card you can use anywhere!
Why didn’t the cashback offer reduce the total of my order at checkout?
Our cashback program works a little differently than a traditional discount code. Instead of lowering your total upfront, your cashback reward is sent about 30 days after your purchase—as either a Rhino USA gift card or a prepaid Visa card you can use anywhere!
Why do I have to wait 30 days before I receive my cashback?
To protect against fraud, cashback is issued after our return period ends. This ensures that cashback is only provided for completed, non-returned orders.
How long does it take to get my bonus Rhino gift card?
Once you complete the cashback redemption, you’ll receive your Rhino USA bonus gift card shortly after the return window closes—typically within 30 days.
How do I use my bonus gift card?
Use it like store credit! Just enter the gift card code at checkout on your next Rhino USA order, using the same email you used for your original purchase.
How long does it take to get my Visa prepaid card?
If you select the Visa prepaid option, you’ll receive it by email after the 30-day return period ends. It’s delivered via a secure link.
Where can I use the Visa prepaid card?
Anywhere Visa is accepted—over 44 million merchants in 200+ countries.
Where do I find my Visa prepaid card details?
After selecting the Visa option, you’ll get an email with a secure link to access your card. Can’t find it? Contact support@rhinousainc.com.
Have a different cashback question?
We're happy to help. Just shoot us a message at support@rhinousainc.com.
How long does it take for my order to ship?
Most orders ship within 48 hours. You'll receive a confirmation email with tracking once it's on the way.
Do you offer expedited or same-day shipping?
Yes, expedited options are available at checkout. While we don’t offer same-day shipping, we hustle to get your order out fast.
Can I track my order?
Absolutely. Once your order ships, you'll receive an email with tracking details so you can follow it all the way to your door.
Do you ship internationally?
We currently ship within the U.S. and Canada. We're exploring options to expand to other countries in the near future!
What happens if my package gets lost or damaged during shipping?
Contact us right away at support@rhinousainc.com. We’ll make it right with a replacement or refund.
Can I change or cancel my order after it's been placed?
If your order hasn’t shipped yet, we’ll do our best to modify or cancel it. Give us a call ASAP at (800)575-7310 to request changes.
Do you offer free shipping, and if so, what are the requirements?
Yes! All US orders over $75 and all Canada orders over $130 qualify for free standard shipping.
How do I register my lifetime warranty?
Warranty registration is required. Head to www.rhinowarranty.com and fill out the short form using your order info.
What does the lifetime warranty cover?
It covers defects in materials or workmanship for the life of the product. It doesn’t cover accidents, misuse, or modifications.
What if my item is defective or damaged?
If your item arrived defective, please file a warranty claim at rhino123.com. Once verified, we’ll send you a replacement immediately.
How do I file a warranty claim?
Go to www.rhino123.com to submit your warranty claim. We will need information including order number, description of the issue, and a photo/video showing the defect(s).
How long does it take to process a warranty claim?
Most claims are reviewed within 2-4 business days. Once approved, we’ll send a replacement or issue a refund.
What is your return policy?
We accept returns within 30 days of purchase for items in NEW condition—meaning unused, unaltered, and free from signs of wear. Returns that don’t meet these standards won’t be accepted.
View our full return policy here.
How do I start a return or exchange?
Give us a call at (800) 575-7310 or email us at support@rhinousainc.com and a Rhino representative will get you taken care of.
Do I have to pay for return shipping?
Yes, customers are responsible for return shipping costs. We recommend using a trackable service, as Rhino USA isn’t liable for lost or damaged returns.
When will I get my refund?
Refunds are issued after your return is received and inspected. Please allow a few business days for processing once your item is delivered to us.
Are Rhino USA products tested or rated for safety?
Absolutely. All our products are rigorously tested and clearly rated for safe working loads and breaking strength.
How do I choose between the standard ratchets and retractable ratchets?
If you’re looking for the easiest, most hassle-free tie-down solution, go with the retractable ratchets. They feature a built-in auto-retract system—just press a button and the strap neatly winds itself up. No more wrestling with tangled webbing or messy storage. If you need longer lengths or more manual control, our standard medium and heavy-duty ratchets are still a rock-solid option.
What size recovery strap or tie-down should I buy for my vehicle?
It depends on your vehicle weight and the application. Check the product pages for sizing guides or reach out to our team for a recommendation.
Are your products compatible with all vehicle types?
Most of our gear is universal and works with trucks, SUVs, Jeeps, ATVs, UTVs, and many more. Always check compatibility notes on the product page.
Do your straps work for both off-road and towing use?
Yes—our straps are designed for heavy-duty performance in both recovery and towing situations.
What’s the difference between kinetic recovery ropes and tow straps?
Kinetic ropes stretch to provide a smooth recovery, while tow straps are static and better for pulling a free-moving vehicle.
How do I know which soft shackle or D-ring to use?
Match the strength rating to your vehicle’s weight. We also list ideal use cases on each product page.
Where is Rhino USA located?
Our team is spread across 3 locations around the country:
Headquarters: 6907 N Capital of Texas Hwy #210 Austin, TX 78731
West Coast Offices: 30746 Wealth St Murrieta, CA 92563
East Coast Offices: 233 Arnold Mill Rd #100 Woodstock, GA 30188
If you're ever in the area, stop in and say hi!
Are your products made in the USA?
All of our products are designed and lab tested here in the USA, however, due to the extremely high cost of manufacturing locally, our products are manufactured overseas in various countries in order to keep the costs competitive in our global marketplace.
That being said, we ensure the highest quality and performance standards that our customers expect and deserve.
What makes Rhino USA different from other brands in the industry?
We’re family-owned, American-run, and we stand behind our top-quality gear with a lifetime warranty. If you ever have an issue or need help with something, you can easily reach our team through phone, email, socials, or even stopping by one of our 3 locations!
How can I contact customer service?
Give us a call at (800) 575-7310, email us at support@rhinousainc.com, or use the contact form on our website. We typically respond within 24 hours.
When and how did Rhino USA get started?
It began as a father-son mission to build tougher, more reliable gear for powersports and off-roaders in 2015 — and it’s grown from there.
What does the Rhino USA brand stand for?
Strength, reliability, and American grit. We build gear you can trust, no matter where the trail takes you. Beyond just our products, we believe in good karma - the Rhino team is always willing to lend a hand whether it be free recoveries or donating to events and other causes, and being passionate about everything we do. We live by our motto, "Worry Less, Adventure More!®"
Do you offer military, first responder, or veteran discounts?
Yes! We proudly support our heroes. Use the GovX ID verification at checkout to receive your discount.
Can I become a brand ambassador or affiliate?
Absolutely. Apply through our Affiliate Program page and let’s grow together!
Is Rhino USA attending any upcoming events?
Most definitely! Check our Upcoming Events page to see all the events we're attending this year!
How can I request a donation or sponsorship for my event?
Email us at support@rhinousainc.com with details about your event, your audience, and how Rhino USA can be involved. We’re always open to supporting great causes.
Do you offer wholesale or dealer pricing?
Yes, check out our Rhino Dealer Program page for more information.
Can I get Rhino USA gear for my club or group?
Definitely. Let us know what you need, and we’ll work with you on custom pricing or bundles.
How do I qualify for the 20% cashback offer?
To activate your cashback, sign up using the pop-up on our website. After signing up, click the unique link sent via email or text to apply the 20% cashback to your order automatically.
About 30 days after your order, you’ll receive another email with instructions to choose your cashback option - either a Rhino USA gift card or a prepaid Visa card you can use anywhere!
Why didn’t the cashback offer reduce the total of my order at checkout?
Our cashback program works a little differently than a traditional discount code. Instead of lowering your total upfront, your cashback reward is sent about 30 days after your purchase—as either a Rhino USA gift card or a prepaid Visa card you can use anywhere!
Why do I have to wait 30 days before I receive my cashback?
To protect against fraud, cashback is issued after our return period ends. This ensures that cashback is only provided for completed, non-returned orders.
How long does it take to get my bonus Rhino gift card?
Once you complete the cashback redemption, you’ll receive your Rhino USA bonus gift card shortly after the return window closes—typically within 30 days.
How do I use my bonus gift card?
Use it like store credit! Just enter the gift card code at checkout on your next Rhino USA order, using the same email you used for your original purchase.
How long does it take to get my Visa prepaid card?
If you select the Visa prepaid option, you’ll receive it by email after the 30-day return period ends. It’s delivered via a secure link.
Where can I use the Visa prepaid card?
Anywhere Visa is accepted—over 44 million merchants in 200+ countries.
Where do I find my Visa prepaid card details?
After selecting the Visa option, you’ll get an email with a secure link to access your card. Can’t find it? Contact support@rhinousainc.com.
Have a different cashback question?
We're happy to help. Just shoot us a message at support@rhinousainc.com.
How long does it take for my order to ship?
Most orders ship within 48 hours. You'll receive a confirmation email with tracking once it's on the way.
Do you offer expedited or same-day shipping?
Yes, expedited options are available at checkout. While we don’t offer same-day shipping, we hustle to get your order out fast.
Can I track my order?
Absolutely. Once your order ships, you'll receive an email with tracking details so you can follow it all the way to your door.
Do you ship internationally?
We currently ship within the U.S. and Canada. We're exploring options to expand to other countries in the near future!
What happens if my package gets lost or damaged during shipping?
Contact us right away at support@rhinousainc.com. We’ll make it right with a replacement or refund.
Can I change or cancel my order after it's been placed?
If your order hasn’t shipped yet, we’ll do our best to modify or cancel it. Give us a call ASAP at (800)575-7310 to request changes.
Do you offer free shipping, and if so, what are the requirements?
Yes! All US orders over $75 and all Canada orders over $130 qualify for free standard shipping.
How do I register my lifetime warranty?
Warranty registration is required. Head to www.rhinowarranty.com and fill out the short form using your order info.
What does the lifetime warranty cover?
It covers defects in materials or workmanship for the life of the product. It doesn’t cover accidents, misuse, or modifications.
What if my item is defective or damaged?
If your item arrived defective, please file a warranty claim at rhino123.com. Once verified, we’ll send you a replacement immediately.
How do I file a warranty claim?
Go to www.rhino123.com to submit your warranty claim. We will need information including order number, description of the issue, and a photo/video showing the defect(s).
How long does it take to process a warranty claim?
Most claims are reviewed within 2-4 business days. Once approved, we’ll send a replacement or issue a refund.
What is your return policy?
We accept returns within 30 days of purchase for items in NEW condition—meaning unused, unaltered, and free from signs of wear. Returns that don’t meet these standards won’t be accepted.
View our full return policy here.
How do I start a return or exchange?
Give us a call at (800) 575-7310 or email us at support@rhinousainc.com and a Rhino representative will get you taken care of.
Do I have to pay for return shipping?
Yes, customers are responsible for return shipping costs. We recommend using a trackable service, as Rhino USA isn’t liable for lost or damaged returns.
When will I get my refund?
Refunds are issued after your return is received and inspected. Please allow a few business days for processing once your item is delivered to us.
Are Rhino USA products tested or rated for safety?
Absolutely. All our products are rigorously tested and clearly rated for safe working loads and breaking strength.
How do I choose between the standard ratchets and retractable ratchets?
If you’re looking for the easiest, most hassle-free tie-down solution, go with the retractable ratchets. They feature a built-in auto-retract system—just press a button and the strap neatly winds itself up. No more wrestling with tangled webbing or messy storage. If you need longer lengths or more manual control, our standard medium and heavy-duty ratchets are still a rock-solid option.
What size recovery strap or tie-down should I buy for my vehicle?
It depends on your vehicle weight and the application. Check the product pages for sizing guides or reach out to our team for a recommendation.
Are your products compatible with all vehicle types?
Most of our gear is universal and works with trucks, SUVs, Jeeps, ATVs, UTVs, and many more. Always check compatibility notes on the product page.
Do your straps work for both off-road and towing use?
Yes—our straps are designed for heavy-duty performance in both recovery and towing situations.
What’s the difference between kinetic recovery ropes and tow straps?
Kinetic ropes stretch to provide a smooth recovery, while tow straps are static and better for pulling a free-moving vehicle.
How do I know which soft shackle or D-ring to use?
Match the strength rating to your vehicle’s weight. We also list ideal use cases on each product page.
Where is Rhino USA located?
Our team is spread across 3 locations around the country:
Headquarters: 6907 N Capital of Texas Hwy #210 Austin, TX 78731
West Coast Offices: 30746 Wealth St Murrieta, CA 92563
East Coast Offices: 233 Arnold Mill Rd #100 Woodstock, GA 30188
If you're ever in the area, stop in and say hi!
Are your products made in the USA?
All of our products are designed and lab tested here in the USA, however, due to the extremely high cost of manufacturing locally, our products are manufactured overseas in various countries in order to keep the costs competitive in our global marketplace.
That being said, we ensure the highest quality and performance standards that our customers expect and deserve.
What makes Rhino USA different from other brands in the industry?
We’re family-owned, American-run, and we stand behind our top-quality gear with a lifetime warranty. If you ever have an issue or need help with something, you can easily reach our team through phone, email, socials, or even stopping by one of our 3 locations!
How can I contact customer service?
Give us a call at (800) 575-7310, email us at support@rhinousainc.com, or use the contact form on our website. We typically respond within 24 hours.
When and how did Rhino USA get started?
It began as a father-son mission to build tougher, more reliable gear for powersports and off-roaders in 2015 — and it’s grown from there.
What does the Rhino USA brand stand for?
Strength, reliability, and American grit. We build gear you can trust, no matter where the trail takes you. Beyond just our products, we believe in good karma - the Rhino team is always willing to lend a hand whether it be free recoveries or donating to events and other causes, and being passionate about everything we do. We live by our motto, "Worry Less, Adventure More!®"
Do you offer military, first responder, or veteran discounts?
Yes! We proudly support our heroes. Use the GovX ID verification at checkout to receive your discount.
Can I become a brand ambassador or affiliate?
Absolutely. Apply through our Affiliate Program page and let’s grow together!
Is Rhino USA attending any upcoming events?
Most definitely! Check our Upcoming Events page to see all the events we're attending this year!
How can I request a donation or sponsorship for my event?
Email us at support@rhinousainc.com with details about your event, your audience, and how Rhino USA can be involved. We’re always open to supporting great causes.
Do you offer wholesale or dealer pricing?
Yes, check out our Rhino Dealer Program page for more information.
Can I get Rhino USA gear for my club or group?
Definitely. Let us know what you need, and we’ll work with you on custom pricing or bundles.
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